Date

• Sept 02 - 06, 2019

COURSE SYNOPSIS

This course addresses the needs of Senior Office Administrators with the knowledge and skills for effective supervision in order increase productivity, reduce absenteeism and waste, reduce and eliminate workplace conflict, and develop a culture of high productivity. The focus of the course is on the role and responsibility of the supervisor, the roles of those being supervised, and reporting requirements.

TARGET AUDIENCE

Senior Office Administrators and those aspiring to the positions

PARTICIPANT BENEFITS

On successful completion of the course, a participant will be able to:

1.  Apply principles on work organization;
2. Apply human resource management principles to manage individuals and teams;
3. Apply supervisory principles to exercise control and ensure quality.

COURSE CONTENT

1. Basic elements of supervision; i.e. responsibilities and qualities of a supervisor;
2. Dealing with workplace conflicts and maintaining good communication and interpersonal relationships;
3. Exercising leadership by example;
4. Training subordinates on the job;
5. Goal setting and performance-monitoring;
6. Delegation of responsibilities and accountability;
7. Ensuring financial controls to enhance productivity;
8. Measuring employees’ performance and recommending rewards structure;
9. Motivating employees and getting work done;
10. The supervisor and management roles;
11. Managing individuals, groups and teams;
12. Work planning and scheduling;
13. Understanding human behavior and improving human relations;
14. Improving supervisor-employee communication;
15. Exercising controls and ensuring quality and quantity of work;
16. Handling employee welfare, health and safety matters; and
17. The people’s skills of counseling, coaching and mentoring.

COURSE DURATION: 1 week

For more information, interested parties should contact Dr Edmund Katiti at This email address is being protected from spambots. You need JavaScript enabled to view it.